FREE standard UK delivery on orders over £25
THE UK'S CUTEST COLLECTION OF KAWAII STATIONERY + GIFTS
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    UK ORDERS

    Cute Delight offers FREE standard UK delivery on all orders over £25. The postage charge for orders of £24.99 and below is £2.95.

    We know that you’ll want your kawaii items to be dispatched before you can say, ‘How cute is that?’ So although we won’t be quite that quick, we’ll normally ship goods the same or next working day once you’ve successfully placed an order. During busy periods, such as Christmas, dispatch and delivery could take longer but we will always ship your items within 3 working days from the time of ordering.

    Many of our packages are sent second class via Royal Mail – this is a non-trackable service; please allow 3 to 5 working days for delivery. We frequently use a courier service, too. Shipments are made Monday to Friday (excluding UK public holidays), so if you place an order on a weekend it will be dispatched the following Monday.

    Please double-check your details when you place an order. If your package is undeliverable and returned to us due to an incorrect, incomplete or invalid shipping address being entered, it will be processed as a return and a refund will be issued – excluding delivery charge, which is non-refundable. You will need to place a new order.

    If your order fails to arrive within the expected timeframe, please check whether an attempted delivery has been made – a card should have been left, so that you can arrange redelivery or collect the parcel from your local sorting office. Alternatively, your packet may have been left with a neighbour or in a safe place, or Royal Mail may simply be experiencing a delay. If your order still has not arrived 10 working days after it was dispatched, please get in touch. Please note that if you have not informed us within one calendar month of dispatch that your parcel has failed to arrive, it will be assumed that your order has been delivered and refunds or replacements will not be made. 

    All delivery costs are non-refundable unless we have made a mistake and sent incorrect, faulty or damaged items.

     

    INTERNATIONAL ORDERS

    We are now spreading cuteness around the planet and ship to dozens of countries worldwide!

    Cute Delight charges a flat fee for global shipping, regardless of package weight. Within the Eurozone that’s £4.95 for standard, non-tracked delivery and this takes 4 to 6 working days (Monday to Friday). For shipping to the USA and Canada, standard delivery is £5.95; please allow 6 to 8 working days for your package to arrive. And for Australia and New Zealand, the price for the same service – and timeframe – is £6.95.

    With the standard overseas shipping option, Cute Delight cannot be held responsible for items that go AWOL en route, so we therefore offer a tracked service, too. Prices are listed below.

    Overseas delivery charges at a glance… 

    Europe – up to 6 working days

    STANDARD DELIVERY £4.95 

    TRACKED DELIVERY £8.95 

    USA + Canada – up to 8 working days

    STANDARD DELIVERY £5.95 

    TRACKED DELIVERY £10.95 

    Australia + NZ – up to 8 working days

    STANDARD DELIVERY £6.95

    TRACKED DELIVERY £11.95 

    Shipments are made Monday to Friday (excluding UK public holidays), so if you place an order on a weekend it will be dispatched the following Monday. There will occasionally be times when circumstances out of our control – such as customs delays and even the weather! – will affect delivery times, so those specified are not guaranteed and given as a guideline only. That said, if your order fails to arrive within the expected timeframe, feel free to get in touch.

    Please double-check your details when you place an order. If your package is undeliverable and returned to us due to an incorrect, incomplete or invalid shipping address being entered, it will be processed as a return and a refund will be issued – excluding delivery charge, which is non-refundable. You will need to place a new order.

    All delivery costs are non-refundable unless we have made a mistake and sent incorrect, faulty or damaged items. 

    Please be aware that deliveries overseas may be subject to import duties or customs charges. We have no control over these fees and they are enforced by the local authorities in the destination country. Any additional fees, duties or local taxes are the responsibility of the recipient. 

    The returns policy for worldwide delivery is the same as that for the UK, so please note that Cute Delight is not responsible for return postage costs or items getting lost on their return journey. Please see our ‘returns’ page for more information. 

    Cute Delight cannot deliver to PO Box addresses.