FAQ

I have a question – how do I contact you?

The quickest and easiest way is to email us at hey@cutedelight.com. We’ll get back to you as soon as we can – we’re available Monday to Friday.

 

Can I change my order?

That depends – if there’s something you’d like to edit, please email us ASAP at hey@cutedelight.com and if your items haven’t yet been dispatched, it should be possible to make changes to your order. We will then refund or bill you for the price difference.

 

Can I cancel my order?

Only if it hasn’t yet been packaged up and posted out. Email us at hey@cutedelight.com as soon as you can and we’ll see what we can do.

 

My order has not arrived – is there a problem?

If your order fails to arrive within the expected timeframe, please check whether an attempted delivery has been made – a card should have been left, so that you can arrange redelivery or collect your parcel from your local sorting office. Alternatively, your packet may have been left with a neighbour or in a safe place, or Royal Mail may be experiencing a delay. If your order still has not arrived 10 working days after it was dispatched, please get in touch.

 

What if there is something wrong with my order?

Oh no! If you’ve received incorrect, faulty or damaged items, please contact us right away and we’ll put it right.

 

I would like to return something – what should I do?

Please email hey@cutedelight.com to start the returns process. For more information, see our ‘returns’ page.

 

Do you accept international orders?

Yes, we do! We now ship to more than 40 countries worldwide. Please see our ‘delivery info’ page for details. 

 

Do you have a shop I can visit?

Cute Delight is currently a UK-based online-only store … but who knows what the future holds? Watch this very cute space!

 

Can I use text and/or photos from the Cute Delight website?

Copying is bad – didn’t you learn that at school? So, the short answer is no. All content and photography on our website is owned by Cute Delight and is protected by copyright laws. Any unauthorised use will be considered a violation of intellectual property rights. No content or photographs may be copied, distributed, published or used in any way – in whole or in part – without prior written agreement from Cute Delight. Sorry about that.